Updated: December 28, 2025

SOLVEET ACCOUNT SUSPENSION AND TERMINATION TERMS

These Account Suspension and Termination Terms apply to all Users and Solvers of the Solveet Platform and form an integral part of the Solveet Terms and Conditions.

1. TEMPORARY SUSPENSION OF THE ACCOUNT

Solveet reserves the right to temporarily suspend, with or without prior notice, access to the Solveet Platform for any User or Solver in any of the following situations (the list is non-exhaustive):

• violation of the Solveet Terms and Conditions, the User Code of Conduct, or any other official Solveet policy;

• receipt of one or more legitimate complaints from other Users or Solvers;

• abusive, offensive, harassing, discriminatory, or otherwise inappropriate behavior during 1:1 live sessions or interactions conducted through the Platform;

• reasonable suspicion of fraud, misrepresentation, false statements, or the provision of misleading information;

• attempts to circumvent Solveet’s payment systems or commissions, including encouraging communication or payments outside the Platform;

• violation of content rules, including the distribution of illegal, obscene, or harmful materials.

During a temporary suspension, the affected User or Solver will be unable to access their account, initiate or conduct 1:1 live sessions, or use the core functionalities of the Platform.

2. PERMANENT ACCOUNT TERMINATION

Solveet reserves the right to permanently deactivate and close a User’s or Solver’s account in any of the following situations:

• repeated misconduct or escalation of a violation that previously resulted in a temporary suspension;

• clear evidence of illegal, fraudulent, or harmful behavior toward other Users, Solvers, or the reputation of Solveet;

• refusal to cooperate with Solveet in an internal investigation regarding a potential breach of the Terms and Conditions or related policies;

• use of the Platform for purposes contrary to applicable law, public order, or good morals;

• recording, sharing, or distributing 1:1 live sessions without the explicit consent of the other participant(s);

• abuse of the review or rating system, including fake, defamatory, manipulated, or traded reviews.

Account termination may be carried out without prior notice where the seriousness of the circumstances so requires. Solveet is not obligated to provide justification for its decision, but reserves the right to retain relevant internal records for compliance and legal purposes.

3. CONSEQUENCES OF TERMINATION

Upon suspension or permanent termination of an account:

• access to the account, session history, and associated data may be restricted or permanently removed;

• any remaining Solv Coins at the time of termination shall be permanently forfeited;

• any outstanding amounts may be withheld, blocked, refunded, or otherwise handled in accordance with internal investigations, contractual terms, and applicable law;

• the User or Solver shall not be permitted to create a new account without Solveet’s prior written approval;

• all contractual relationships between Solveet and the affected User or Solver shall terminate automatically, without any right to compensation or reimbursement, except where mandatory law provides otherwise.

4. VOLUNTARY TERMINATION BY THE USER

Any User or Solver may voluntarily request closure of their account at any time by submitting a written request to the Solveet support team.

Voluntary termination:

• does not cancel or waive any financial obligations already incurred;

• does not exempt the User or Solver from payment deadlines or commissions due to Solveet;

• may be revoked only with the express written consent of Solveet.

These Account Suspension and Termination Terms are intended to ensure a safe, lawful, and professional environment on the Solveet Platform and shall be interpreted in accordance with the Solveet Terms and Conditions and applicable law.